Service Request

Please complete this form to report any faults relating to the intercom, access control, vehicle barrier, CCTV, or any other systems maintained by Fermax Asia Pacific Pte Ltd.

Please provide information as accurately as possible for our service team to contact you for further assistance.

Fields marked * are required.

General Information

Please provide as many details as possible to assist our service team in resolving the issue(s) as quickly as possible.

Condo Name*

Block Number*

Floor Number*

Unit Number*

Resident Name*

Contact Number*

Email Address

Optional

Issue Details

System(s)/Equipment Affected*

Unit IntercomEntrance Intercom PanelDoor Access and/or Card ReaderFacial RecognitionQR and/or Bluetooth AccessVehicle BarrierLPR and/or Vehicle AccessCCTViPlusLiving and/or Genio360 ApplicationOther:

Location of Equipment*

Description of the Issue(s)*

0/2000

When did the problem occur?

Optional